Delivery & Returns

FULFILLMENT TIME:

Once placing an order at ain-ker.com, please consider that we will ship out your package up to 36 hours from order placed, please note that during sale periods and holidays we will ship out your package up to 72 hours.

Please note that once your order is shipped you will get a confirmation E-Mail that your package is on your way with your trucking number. If you didn’t receive your trucking number information please contact us at: info@ain-ker.com

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SHIPPING:

For International shipping please be noted that you are responsible for any custom duties/taxes.

All of our international shipping are shipped thru DHL and it is expected to arrive in 2-5 Buisness days.

SHIPPING RATES:

Orders under $149:

• International (DHL Only) - US$19.99

Orders over $149: Free Worldwide Shipping.

Express shipping is also available at checkout - rates may vary.

TRACKING:

As soon as your order is fulfilled, you will receive an email with your tracking information. You can use that link to check where your parcel is located. Sometimes, it may take a couple of days for the information to be updated, but you can always reach out to our customer service team if you are worried using the live chat, email, or checking our FAQ section.

DELAYED PACKAGE:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame, but sometimes, delays may happen. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier related issues which are out of our control.

We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost package to the best of our ability. 

In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will not be eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: info@ain-ker.com with your order number.  

CUSTOMS, TAXES AND DUTIES:

Customs, taxes, duties, or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country.

Please note these charges differ based on country laws and policies and we cannot estimate the amounts.

If a package is returned due to refusal of customs fees, duties and taxes payment, a refund will not be applicable.