Accessibility Statement

Accessibility Arrangements - Ainker online

 

Ainker makes every effort and invests significant resources in order to provide all of its customers with equal, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law, 1998, and its accompanying regulations, the company undertakes to implement the required accessibility adjustments, enabling individuals with disabilities to receive the services provided to the general public, independently and equally.

Ainker Online is committed to continuous improvement. If you have encountered any accessibility difficulty or have suggestions for improvement, we would be glad to hear from you. Please contact us.

Accessibility Arrangements at the Company Offices / Branches

Head Office

Address:
84 Ben Tzvi St., Tel Aviv
2nd Floor, Room 235

Phone: +972-50-277-6699

  • Accessible parking spaces are available in the office parking facility.

  • Continuous, step-free access from the parking area and street entrance to the office (including elevators).

  • Accessible service stations are available in the customer service area.

  • Hearing loop systems have been installed for individuals with hearing impairments.

  • Accessible restrooms are available on the floor.

  • Directional and identification signage is provided.

Accessible Customer Service

  • Employee Training: Staff members receive training to increase awareness and provide practical tools for accessible service.

  • Accessible Call Center: The IVR and call flow are provided clearly and without background music.

  • Additional Contact Methods:

    • Email

      Website Accessibility

      An accessible website enables people with disabilities and older adults to browse with the same level of efficiency and enjoyment as all users. Approximately 1.6 million people in Israel live with disabilities, including about 751,000 adults aged 20–64. Studies show significant accessibility gaps across daily life activities, including digital access.

      Terminal X Online is committed to ensuring equal internet access and supports the use of assistive technologies.

      Website Accessibility Information:

      • The website complies with the Israeli Standard (IS) 5568 Web Content Accessibility at Level AA and the international WCAG 2.0 guidelines.

      • Optimized primarily for Google Chrome.

      • Structured with semantic HTML to support assistive technologies and keyboard navigation (arrows, Enter, Esc).

      • Compatible with common browsers and mobile devices.

      • For optimal screen-reader use, we recommend using the latest version of NVDA.

      • Documents or videos uploaded prior to October 2017 may not be fully accessible. If you encounter inaccessible content, please contact our accessibility coordinator and we will make the material accessible.

      • Accessibility consulting and testing performed by A2Z Accessibility & Web Marketing.

      Website Accessibility Tools

      This website uses the “Nagish BeClick” accessibility menu. Activating the accessibility button opens a menu containing accessibility adjustment options. After selecting an adjustment, please allow the page to refresh.

      Available Adjustments Include:

      • Keyboard-only navigation

      • Screen-reader compatibility (including NVDA support)

      • Stopping animations and flashing elements

      • Increasing font size (up to 4 levels)

      • Contrast adjustments (high contrast / inverted colors)

      • Color adjustments for users with color-blindness

      • Changing the font to a more readable typeface

      • Increasing and recoloring the cursor

      • Zoom display up to ~200%

      • Highlighting links

      • Highlighting headings

      • Displaying alternative text for images

      • Accessibility statement

      • Submitting feedback on accessibility

      Contact for Accessibility Inquiries / Feedback

      We continue to make efforts to improve accessibility as part of our commitment to providing fully accessible service to all customers.

      If you encounter any accessibility difficulty, we encourage you to contact us and we will work to resolve the issue as quickly as possible.

      Accessibility Coordinator:
      Name: Dana Caro
      Phone: +972-3-5201300
      Fax: +972-3-9050289
      Email: negishut@fox.co.il

      Publication of Accessibility Statement

      This Accessibility Statement was last updated on July 1, 2024.